1Delivery - processing time
Delivery is free. The time I need to prepare an order for dispatch varies. For details, see individual items.
Delivery by Fedex , UPS courier, time from 3-7 days.
2Delivery - Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
3Payment options

4Refund policy
I gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Dispatch items back within: 14 days of delivery (excluding sale and ineligible items).
Request a cancellation within: 1 hour of purchase

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.You are responsible for the cost of shipping items back to our Poland studio (this includes any cross-border fees). We strongly recommend selecting a tracked service for all returns/exchanges, as Olivia Fiber Art is not responsible for any return/exchange items that are lost or damaged in transit. Shipping and delivery fees are non-refundable.